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Account policy

Account Deletion Policy

Read what happens to access, subscriptions, refunds, account data and financial records before permanently deleting a Blue Kite SEO account.

Policy version: 2026-08-23

Access and billing end immediately

Deleting an account immediately ends access and cancels any active recurring subscription. Blue Kite SEO will not charge another subscription period.

Unused time is not automatically refunded

Blue Kite SEO does not automatically calculate or refund unused days in the current billing period when an account owner voluntarily deletes the account.

Account data is removed from active systems

The login, Business Profile, generated work, uploaded Blue Kite SEO media and website connection details are removed from the active service and cannot be recovered through your account.

Isolated recovery copies expire

A pre-deletion copy may remain temporarily in protected recovery backups. It is unavailable for normal use, follows a 35-day backup lifecycle, and the exact deleted account is removed again before a restored system can be used.

Published work remains external

Pages, posts, media and plugins already sent to WordPress or another website remain there until the website owner removes them separately.

Limited retention

What may remain after deletion

Blue Kite SEO keeps only limited records needed for trial protection, accounting, refunds, payment disputes and legal compliance. It does not retain the deleted Business Profile or generated content in this billing record.

  • A non-readable, one-way paid-trial eligibility marker that prevents repeated introductory trials.
  • A short-lived, non-readable marker for the exact deleted account instance, retained only long enough to prevent it from returning through disaster recovery. It is not based on your email address.
  • Minimum billing and deletion-consent evidence, such as the policy version, consent time, plan and payment metadata, Stripe transaction references, deletion outcome and retention deadline.
  • Records Stripe or Blue Kite SEO must retain for accounting, fraud prevention, refunds, disputes or other legal obligations.
Refunds and consumer rights

Deletion is not a waiver of legal rights

Voluntary deletion

A voluntary account deletion does not create an automatic refund. A customer can contact Blue Kite SEO about an exceptional billing issue before deleting the account.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded under Australian Consumer Law.

Refunds and disputes

Blue Kite SEO may retain the minimum payment references needed to investigate a refund request, respond to a payment dispute or meet accounting obligations after product data is erased.

Retention period

Protected billing and deletion-consent records are scheduled for removal after five years unless a longer legal hold is required for an unresolved matter.

Have a billing concern?

Contact support before deleting the account if a charge, refund or service issue needs to be reviewed.

Contact support
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